Warranty, service agreements and a team that answers when you need help. All in our customer portal.
A device that stands idle costs bookings. With a service agreement, the device gets a regular check against a checklist for that specific technology, and you get a report linked to the device's serial number.
Both service requests and warranty claims are reported in the customer portal. That way we have the device, serial number and history in front of us straight away.
Requests, service records, manuals, training videos and marketing material. You can always see where your request stands.
Log in to the customer portalWe stock spare parts and consumables for the devices we sell. Order in the customer portal and the order is linked to your device.
The device is delivered to your door and you carry it in yourselves. Several devices weigh more than 60 kg, so we recommend that two people receive the delivery.
Cryo chambers and red light beds are the exception. We carry these in and install them on site.
We go through start-up, settings and care during basic training in the showroom in Gothenburg.
Customer portalLog in for service and warranty claims, service agreements, manuals, training and marketing material.
The device has a 2-year warranty. What is included and what counts as wear parts is set out in the terms, which we go through with you when you receive the quote.
Log in to the customer portal, choose the device and describe the fault. Please attach a photo or video if you can. The request then goes straight to the right person on our team.
A warranty claim covers faults that fall under the warranty. Service is planned maintenance or repair outside the warranty. If you are unsure, choose either one and we will move the request if needed.
No. But with an agreement, service is planned, you get better terms on repairs and spare parts, and the reports are kept in one place. For lasers we recommend a service at least once a year.
It depends on the device. You can see the terms for your device when you request an agreement in the customer portal, or you can ask us.
Through the customer portal or by contacting us. Tell us the device and serial number and we will send the right part.
Contact us and we will create an account for your clinic. You choose your own password.
